Study: Forced smiles are harmful to health
A new study shows that many female Employees are often "forced to smile" at work, often against their will. If you are used to this kind of "fake smile" for a long time, you will healthy harmful.
Forcing a woman to smile is harmful to her health
Professor Chapf of the University of Frankfurt in Germany believes that pretending to be friendly to others will cause people to feel depressed, increase their stress, and thus damage their immune system. What's more serious is that if this pressure is not released for a long time, it will increase the risk of high blood pressure or cardiovascular disease. This is the conclusion that researchers came to after two years of research and analysis of the behavior of 4,000 volunteers, including salespersons, flight attendants, etc.
Researchers have conducted a test in which volunteers were placed in a simulated call center and subjected to "abuse" from customers. Some of them were allowed to retort after being insulted by customers, while others were required to exercise restraint and be respectful to customers. It turns out that those who were allowed to express their dissatisfaction had fast heartbeats for a relatively short period of time, but then returned to normal, while those who had to smile to picky customers continued to have tachycardias long after the call was hung up.
The results show that being friendly against your will only causes psychological stress for yourself. Passing this test also reminds us that although people's emotions can be controlled, it is difficult to restrain them for a long time. From a health perspective, it is indeed better to vent your dissatisfaction appropriately sometimes than to always suppress it and make a smile.
The significance of this study is that the service industry should give more respect to its employees. There is no need to regard "smile service" as a harsh and rigid indicator. As long as the parties involved work seriously, have a positive attitude, and are competent at their jobs. On the other hand, as a "god" customer, it is best not to regard "smiling face" as the only criterion for service quality.
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