What are the steps involved in preparing emergency response guidelines?

The core steps in compiling emergency response guidelines can be summarized as two core links: risk assessment in all scenarios and establishment of implementable disposal links. Without any one of them, the prepared guideline can only be a "paper document" for viewing, and will not be of use in real emergency scenarios.

Two years ago, when I was helping the streets in the old city to make fire emergency guides for old communities, some people at first wanted to save trouble and wanted to just take the template of the new community next door and just change it. After half a month of digging around, I found out that the eight brick-timber residential buildings in our area that were built in the 1990s were 60 years old. The above-mentioned elderly people account for more than 40%. Half of the corridors are piled with old furniture, cardboard and other flammable materials. The main fire escape is often blocked by private cars picking up children during the morning and evening peaks. These core risk points are not mentioned in the template for the new community next door. If you follow the template as a guide, you will be in big trouble.

There is currently no unified conclusion on the order of these two steps in the industry. Most colleagues who deal with industrial production emergencies tend to set up the disposal link first. After all, the operating scenarios in the factory area are fixed, and the risk points are mostly clear. First, clearly define the full-link responsibilities and time points for reporting response, on-site disposal, and aftermath review, and then fill in the operational details for specific risks. The overall efficiency can be much higher.； However, most of the public service emergency response practitioners believe in the logic of identifying risks first and then developing processes. After all, scenes such as shopping malls, scenic spots, and old communities have large fluctuations in the flow of people, and there are many special groups and emergencies. Processes that are built without understanding the actual base are prone to "acclimatization" problems.

I encountered this outrageous situation last month when I participated in a fire drill in the business district under my jurisdiction. Their emergency guide was a general template found directly from the Internet. Even basic information such as the safety exit No. 2 of my business district being locked all year round and the fire hydrant on the first floor below was insufficient in water pressure was not included in the scope of the investigation. During the drill, the evacuation team followed the guide and ran to Exit No. 2. They were blocked at the door for a long time and could not move. The on-site commander became angry on the spot.

In fact, to put it bluntly, these two steps are like making a customized first aid kit for a specific scenario. The risk assessment is to first find out what injuries the service recipient is prone to encounter and whether there are any special underlying diseases. The treatment link is to draw out the operational navigation for even ordinary people with no experience at all. In case of injury, what medicine should be taken first, how to bandage it, and when 120 must be called. Both of these links are done carefully, so that if something happens, there will be no panic and trouble.