What are the steps involved in preparing an emergency response guide?

Compiling an emergency response guide that can be implemented and is truly useful must complete the four core steps of risk assessment, clear disposal rights and responsibilities, practical polishing, and dynamic and iterative updates. There are no fancy routines. Each step must be based on actual operation scenarios, so as to prevent the guide from becoming waste paper locked in a file cabinet.

Don't believe it. When we were making fire emergency guides for the streets in the old city, there were two voices in the team at the beginning. One group said that just use the general template issued by superiors and modify it, which would save time and effort without making mistakes. The other group insisted on doing field work, saying that the pipelines in this old community were old, there were many flying wires for charging, and nearly 30% of the residents were elderly people living alone, so the general template could not be used at all. In the end, we dragged the community grid members, district firefighters, and building captains of each building to work for two weeks, and mapped out the fire truck congestion points, addresses of elderly people living alone, and flammable material storage points in 12 communities.

Knowing the risks only lays the foundation. The next thing that is most likely to cause problems is the definition of rights, responsibilities and disposal paths. I have seen many guides of the same type before, all of which contain vague words such as "relevant departments will deal with them in a timely manner" and "relevant personnel should prepare for evacuation." If something goes wrong, there will be no one to blame. When we did it, we completely avoided this kind of expression. The name and 24-hour contact number of the first person responsible for each risk point, the optimal route for the fire brigade to dispatch the police, which households of elderly people living alone should be knocked first by grid workers after a fire broke out, who was responsible for assisting residents with limited mobility during evacuation, and who used the loudspeaker to maintain order. It all fell on the specific person, leaving no room for ambiguity.

Don't rush to print after the frame is built. Be sure to bring in front-line operators to polish the details. When we finished writing the first draft, we asked Sister Zhang, a grid worker who runs the building every day, to give her opinions. She laughed after scanning two lines and said that what you wrote "cut off the power as soon as a fire is discovered" is simply impossible. All the meter boxes in this old community are uniformly locked, and the residents do not have the keys at all. It must be changed to "first contact the area electrician to cut off the power, and at the same time give priority to evacuating surrounding residents." At that time, some people questioned whether writing the guide in such a fragmented manner would appear unprofessional. In fact, everyone panics in emergency situations. The more specific the instructions, the easier it is to execute them. No one can remember even half of those high-level guides that are full of professional terms when something goes wrong.

Don’t think that everything will be fine once you print it out and distribute it. The guide will change according to the scene. After we issued this guide, we adjusted the content every quarter according to the emergency drills. During the last drill, we found that there was a construction fence next to the previously designated evacuation assembly point, which would easily lead to congestion when there were more people. So when we came back, we immediately moved the assembly point to a small square next to it and added a spot map with luminous signs. ； Later, some residents reported that the paper version was difficult to carry around, so we made a matching mini program version. By clicking on it, you can see the evacuation routes corresponding to your home, and you can also contact the grid staff with one click. It is much more convenient than carrying a paper manual.