What are the contents and requirements for preparing emergency response guidelines?

The core logic of compiling emergency response guidelines has never been to compile a well-formatted ledger, but to create a practical manual that can be "turned out and used in the event of an accident." The core actions revolve around the three steps of understanding the situation, setting up a framework, and grounding it. All requirements point to the core standard of "executability."

To put it bluntly, checking the family background means to check all the personnel, equipment, environment and management loopholes involved in the risk, and don’t miss any items. I came across an emergency guide for a chemical industry park before. When compiling it, I copied the template from a similar park in a neighboring city to save trouble. It turned out that the largest storage volume in their park was acrylic acid. The hazardous chemicals disposal methods written in the template from the neighboring city were all for benzene. Later, when there was a real danger of leakage, the on-site personnel took the guide and almost chose the wrong fire extinguishing agent, which almost caused a deflagration accident. It was because they did not do a good job in the early stage. There are still differences in the granularity of this step in the industry: one school advocates that it should be as detailed as the elderly living alone on each floor and the storage capacity of hazardous chemicals in each warehouse, striving to cover all extreme situations. ； The other group believes that too detailed content will pile up the guide into a tome that front-line staff will not flip through at all, thereby reducing its practicality. At present, a common compromise in the industry is to make the detailed survey content into an appendix and a schedule, and only retain the core processing logic in the main text, which not only ensures complete information, but also does not make people look overwhelmed.

Finding out your family background is only the first step. The next step is to build the framework of the guide to get the real picture. The guides of many units start with three pages of guiding principles and compilation basis. Who has the time to read these word for word in the event of an accident? The first page of a well-done guide must be an eye-catching disposal flow chart, just like the dining standard card of a milk tea shop. You can understand what level of danger corresponds to what handling action, who to contact, and what the contact information is. You can understand it at a glance. Just like the previous anti-trampled emergency guide for local primary and secondary schools, we simply simplified the framework into three color cards: the red card corresponds to extreme situations of casualties. Call 120+ and report to the education authorities as soon as possible. ； If the yellow card indicates signs of crowding, blow the whistle on the spot to stop the flow of people and divert them. ； The green card corresponds to daily inspections, and the teachers on duty at each floor carry it with them. It is much more effective than writing more than ten pages of management regulations.

Not everything will be fine once the framework is built. Guidelines without actual deductions are mostly just castles in the air. Last year, I compiled a fire emergency guide for a 32-story super-A office building. The first draft stated that "after a fire breaks out, the security department will notify the evacuation floor by floor." However, after taking the security team through a live simulation, they discovered that the entire security department only has 9 people. Even if you take the fastest elevator to reach the entire floor, it will take more than 20 minutes. If there is an accident, it will be delayed long ago. Later, we adjusted the rules and provided training to the corporate administrators on each floor in advance. They served as part-time evacuation liaison officers. After a fire broke out, each floor organized the evacuation on its own. The security team was only responsible for supporting the fire point and opening fire escapes. The evacuation efficiency tripled. There is actually a point of controversy in the industry here: some people think that the deduction must be carried out in an unannounced "surprise style" in order to test the true emergency response capabilities. ； Some people also think that unannounced fire drills can easily lead to secondary panic. There have been cases in shopping malls that have conducted unannounced fire drills, and customers panicked and fell and broke bones. Nowadays, the common practice is to first conduct multiple rounds of tabletop exercises to smoothen the process, and then conduct a small-scale real-life drill with advance notice, taking into account both practicality and safety.

After all, the emergency guide is essentially a home first aid kit that you keep in your drawer. Don’t just look at how beautiful the cover is and how comprehensive the content is. You must really understand what situation each item corresponds to and how to operate it. If something goes wrong, you can reach it and follow it. Otherwise, no matter how thick the guide is, it is just a pile of useless waste paper.